Tech

Meta centralizes Facebook and Instagram support, tests AI support assistant | TechCrunch

Meta centralizes Facebook and Instagram support, tests AI support assistant | TechCrunch

Meta is launching a new centralized support hub for Facebook and Instagram users, the company announced on Thursday, adding that its prior support options haven’t “always met expectations.” Within the hub, users will find tools to report an account issue, recover an account they’ve lost access to, and get answers via AI-powered search and an AI assistant. The feature is …

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Amazon reportedly considering dropping USPS and building a competing postal service | TechCrunch

Amazon reportedly considering dropping USPS and building a competing postal service | TechCrunch

Amazon is considering ending from its long-standing contract with the United States Postal Service and building out its own competing nationwide delivery network, according to the Washington Post. The current agreement between the e-commerce giant and the USPS expires in October 2026. The two sides have spent months negotiating what the next version of the contract would look like, but …

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Meta reportedly plans to slash Metaverse budget by up to 30% | TechCrunch

Meta reportedly plans to slash Metaverse budget by up to 30% | TechCrunch

Meta may be planning to make serious cuts to its Metaverse division, Bloomberg reported, citing anonymous sources. Company executives are mulling slashing the virtual reality platform’s budget by up to 30%, the report said, adding that any reductions would also include layoffs. If Meta does go ahead with such a plan, the move would reflect the overall lack of interest …

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Spotify says Wrapped 2025 is its biggest yet, with 200M+ users in its first day | TechCrunch

Spotify says Wrapped 2025 is its biggest yet, with 200M+ users in its first day | TechCrunch

Spotify says yesterday’s launch of its annual year-in-review feature, Spotify Wrapped, was its biggest ever. The streaming service reports that Wrapped 2025 saw over 200 million engaged users within the first 24 hours, 19% more than last year’s AI-centered flop. Last year, it took Wrapped 62 hours to reach 200 million users, the company noted. Engaged users are counted as …

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Anthropic signs $200M deal to bring its LLMs to Snowflake’s customers | TechCrunch

Anthropic signs 0M deal to bring its LLMs to Snowflake’s customers | TechCrunch

AI research lab Anthropic’s not slowing down in its efforts to snap up enterprise clients. The company on Wednesday said it is expanding its partnership with cloud data company Snowflake in a $200 million multi-year AI deal that will bring Anthropic’s large language models to Snowflake’s platform, and consequently, to its sizable customer base. “Anthropic joins a very select group …

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EU investigating Meta over policy change that bans rival AI chatbots from WhatsApp | TechCrunch

EU investigating Meta over policy change that bans rival AI chatbots from WhatsApp | TechCrunch

Meta’s decision to serve only its AI chatbot, Meta AI, to WhatsApp users isn’t sitting well with the competition regulators in Europe. The European Commission on Thursday said it is launching an antitrust investigation into Meta’s move to ban other AI companies from using WhatsApp’s business tools to offer their own AI chatbots to users on the app. WhatsApp in …

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Gemini was Google’s top trending search term in 2025 | TechCrunch

Gemini was Google’s top trending search term in 2025 | TechCrunch

Every year, Google releases a report highlighting the top trending searches, offering a snapshot of what captured our collective curiosity, spanning pop culture, entertainment, internet trends, and news events. This year, people around the world were most curious about everything from hot honey and AI chatbots to the Toronto Blue Jays. Before we get into the specifics, it’s worth noting …

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