Hong Kong to roll out AI use in 200 public service procedures by end of 2027

Hong Kong authorities are set to reshape how they deliver public services, rolling out a sweeping plan to embed AI in at least 200 administrative procedures by the end of 2027 in a bid to boost efficiency and create a more responsive, tech-driven bureaucracy.

The timeline, listed in Chief Executive John Lee Ka-chiu’s policy address on Wednesday, will result in AI tools being deployed across 100 different procedures within 2026 alone, tackling areas from data analysis and customer service to expediting the approval of licences and permits.

Lee said that artificial intelligence should be developed as an industry and integrated with various sectors, not just as an application.

“AI is a must. We welcome any technology and company to come in. Hong Kong is a free and open port. We have no control of people-to-people flow, data flow …” Lee said.

The push into automation and smart governance represents one of the most significant technological reforms for the administration, which has faced pressure to streamline manpower and improve service delivery.

A new high-level AI Efficacy Enhancement Team, led by senior officials and including private sector expertise, is set to be planned by the end of this year to steer citywide digital transformation, offering advice and solutions to various government departments, according to a source.